Location: New York City (In-person, NoHo)

Compensation: $90–130K + equity

About swsh

swsh helps live events turn fan photos and videos into real marketing results and real CRM data. Festivals, sports teams, tours, and brands use swsh to capture the content they miss and the audience data they've never been able to collect. We've powered hundreds of activations across Live Nation, UMG, AEG, the WNBA, NFL, Heineken, Rolling Loud, and more.

About the Role

We're hiring an Operations Lead to build the internal engine that lets swsh scale — without losing the speed that's gotten us here.

This role is 50% internal ops + systems and 50% campaign / activation ops. Work directly with the co-founders to design systems, automations, and AI workflows that run our internal company. Run on-the-ground operations that make a Live Nation tour, a WNBA activation, or a Rolling Loud festival actually go off without a hitch.

What You'll Do

Internal Ops + Systems (50%)

• Own the internal operating stack: tooling, automations, AI workflows, vendor management, internal docs.
• Build the AI-native version of internal processes (Email automation workflows, customer pipeline efficiencies).
• Tighten the systems that run the company day to day: Claude, HubSpot, Notion, Slack, Granola, Gmail, Asana — make sure they talk to each other and that no customer through the cracks.
• Build internal dashboards, playbooks, and SOPs so new hires ramp in days, not months.
• Manage direct reports + create systems to accelerate efficiencies.

Campaign + Activation Ops (50%)

• Run the operational playbook for our partner activations end-to-end: pre-event logistics, day-of execution, post-event wrap-up.
• Coordinate with festival ops teams, tour managers, agency partners, and venue staff to make sure every swsh activation lands.
• Build the playbook to ensure every future activation runs even faster and with higher quality.
• Stand up the systems that scale activations: partner onboarding flows, asset collection, fulfillment tracking, post-activation reporting.

You'll Thrive Here If You…